Error Importing Email Message Body: "Error occurred in OIT ExOpenExport. Error Number: 4, Error: no filter available for this file type" (Doc ID 1454864.1)

Last updated on FEBRUARY 09, 2015

Applies to:

Oracle WebCenter Capture 10g - Version 10.1.3.5.1 to 10.1.3.5.1 [Release 10gR3]
Information in this document applies to any platform.

Symptoms

When attempting to import the message body using OIT, the following error is returned:

05/01/12 14:35:31 1105 Start processing batch <TEST@ORACLE.COM>Tue, 1 May 2012 08:42:41 -0400.
05/01/12 14:35:31 1106 Importing Email Provider batch <TEST@ORACLE.COM>Tue, 1 May 2012 08:42:41 -0400 into batch 0501125253117.
05/01/12 14:35:31 1134 File is being processed with Outside In Technology.
05/01/12 14:35:31 1337 ***Error***Error occurred in OIT ExOpenExport. Error Number: 4, Error: no filter available for this file type
05/01/12 14:35:31 5139 The attachment [MESSAGE] was determined to be invalid.
05/01/12 14:35:31 1116 No pages were added to the new batch. This batch will be removed.
05/01/12 14:35:31 5218 Message was not imported.
05/01/12 14:35:31 1310 ***Error*** Error occurred during batch importing, import item <TEST@ORACLE.COM>Tue, 1 May 2012 08:42:41 -0400 did not import. Provider: Email Provider Job: TEST
05/01/12 14:35:31 5109 Disconnected from POP3 server [TEST@ORACLE.COM].
05/01/12 14:35:31 1104 Job [TEST] is finished.

Cause

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