Converting PowerPoint Using Native Application Getting Error: Error HRESULT E_FAIL has been returned from a call to a COM component (Doc ID 1454966.1)

Last updated on SEPTEMBER 20, 2023

Applies to:

Symptoms

When converting Powerpoint (PPT or PPTX) files using Microsoft Office 2010 (32-bit) running on Microsoft Windows 64-bit, Conversion fails and the following error occurs:

Log entry for conversion job '4':

Step MSOfficeToPostscript forced conversion failure by conversion engine because of error: Unable to convert. Native application reported: 'Error HRESULT E_FAIL has been returned from a call to a COM component.' Exception type is 'java.lang.Throwable'. [ Details ]
An error has occurred. The stack trace below shows more information.

!csLogJobIdPrefix,4!csLinefeed!csConversionForceFailureByStep,MSOfficeToPostscript,\!csNativeGeneralError\,Error HRESULT E_FAIL has been returned from a call to a COM component.!csNativeGeneralError,Error HRESULT E_FAIL has been returned from a call to a COM component.!syExceptionType,java.lang.Throwable
java.lang.Throwable
at docrefinery.data.StepResult.getErrorException(StepResult.java:481)
at docrefinery.convert.ConversionDriver.analizeStepResults(ConversionDriver.java:555)
at docrefinery.convert.ConversionDriver.finishConversion(ConversionDriver.java:745)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:184)
at docrefinery.queue.PreConvertedRefineryQueueMonitor.convertJob(PreConvertedRefineryQueueMonitor.java:384)
at docrefinery.queue.PreConvertedRefineryQueueMonitor$2.run(PreConvertedRefineryQueueMonitor.java:314)
at java.lang.Thread.run(Thread.java:662)

Cause

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