Emails With Digital Signature Are Corrupted After Check-In When Using Desktop Integration Suite - Outlook Integration (Doc ID 1455102.1)

Last updated on AUGUST 10, 2017

Applies to:

Oracle WebCenter Content - Version 11.1.1.4.0 to 11.1.1.4.0 [Release 11g]
Information in this document applies to any platform.

Symptoms

When checking in a digitally signed email from a MS Outlook client using the Desktop Integration Suite build 11.1.4.91 (or lower), the email is only checked in partially resulting in a corrupted server-side copy. Attempting to open the content item on the server will display a dialog box indicating that the message is corrupted.

PDF Conversion of the email will also fail with the following error:

 

!csLogJobIdPrefix,14322!csLinefeed!csConversionForceFailureByStep,PDFExport,EXOpenExport() failed: file is corrupt (0x0009)
!$EXOpenExport() failed: file is corrupt (0x0009)
java.lang.Throwable
at docrefinery.data.StepResult.forceFailure(StepResult.java:267)
at pdfexport.CreateWebViewablePDFExport.convert(CreateWebViewablePDFExport.java:86)
at docrefinery.convert.StepHandler.executeCodeStep(StepHandler.java:473)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:147)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:291)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:171)
at docrefinery.queue.PreConvertedRefineryQueueMonitor.convertJob(PreConvertedRefineryQueueMonitor.java:345)
at docrefinery.queue.PreConvertedRefineryQueueMonitor$2.run(PreConvertedRefineryQueueMonitor.java:276)
at java.lang.Thread.run(Thread.java:662)
dConversionState = Failed
dConvMessage = Step PDFExport forced conversion failure by conversion engine because of error: EXOpenExport() failed: file is corrupt (0x0009)

 


When checking in the same .msg file using DIS drag & drop or over the Content Server Web UI the email remains intact.

This issue is specific to emails containing a digital signature - regular emails that are checked in using the Outlook integration feature can be opened without any problems.

If there are changes in the environment, product, account and hardware that trigger the problem describe them.

 

Cause

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