Web-Viewable URL in Search Results Relies On GET_FILE Service Call Rather than Persistent URL (Doc ID 1455405.1)

Last updated on APRIL 09, 2024

Applies to:

Symptoms

On : 10.1.3.5.0 version, Content Server

ACTUAL BEHAVIOR
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The URLs offered in the search result pages for one of our content servers contain GET_FILE service calls rather than persistent URLs, despite the fact that the content-info pages list persistent URLs for the web-viewables.

This content server relies on a PDF refinery, but this URL issue occurs for even jpeg images for which a thumbnail only is made.

We expected URLs that would look like this:

http://<hostname>/ucm/p04/groups/public/@sysproc/@projects/@account1/sg/00/00/d/xxxxxxxx.pdf

Instead, this content server's web-viewable URLs in its search results pages look like this with a GET_FILE in them:

http://<hostname>/ucm/idcplg?IdcService=GET_FILE&dID=xxxx&dDocName=xxxxxxxxxxx&dWebExtension=pdf

I've tried backing out all of our custom components, but the problem persists. These GET_FILE URLs appear in search results pages rendered in both Classic and Headline views.

Why does a content server offer GET_FILE-containing URLs in its search results pages?

EXPECTED BEHAVIOR
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See above

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot access the persistent URLs of content items

Cause

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