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Error on Content info Screen (Doc ID 1457320.1)

Last updated on JANUARY 05, 2023

Applies to:

Oracle WebCenter Content - Version 7.5.2 and later
Information in this document applies to any platform.


On : 7.5.2 version, Content Server

When attempting to click on the 'i' button for content items which have a number of subscriptions and also large metadata fields (ie that contain model numbers or product IDs),
the following error occurs.

Unable to retrieve information for 'rfg039082'. Too many subscription fields are specified. The total length of all subscription fields cannot exceed the maximum length of 255.
[ Details ]
intradoc.common.ServiceException: !csSubscriptionTooManyFields at intradoc.server.SubscriptionHandler.getSubscriptionFieldsValues(Unknown Source) at intradoc.server.SubscriptionHandler.getDocSubscriptionInfo(Unknown Source) at sun.reflect.GeneratedMethodAccessor8.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke( at java.lang.reflect.Method.invoke( at intradoc.common.IdcMethodHolder.invokeMethod(Unknown Source) at intradoc.common.ClassHelperUtils.executeMethodReportStatus(Unknown Source) at intradoc.server.ServiceHandler.executeAction(Unknown Source) at intradoc.server.Service.doCodeEx(Unknown Source) at intradoc.server.Service.doCode(Unknown Source) at intradoc.server.Service.doAction(Unknown Source) at intradoc.server.Service.doActions(Unknown Source) at intradoc.server.Service.doRequest(Unknown Source) at intradoc.server.ServiceManager.processCommand(Unknown Source) at Source)

The issue can be reproduced at will with the following steps:
1. Change metadata fields for productID and Model Number to Var(max)
2. Click on the doc info page for some of the content items which have a high number of subscriptions


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