Error on Content info Screen (Doc ID 1457320.1)

Last updated on APRIL 11, 2024

Applies to:

Symptoms

On : 7.5.2 version, Content Server

When attempting to click on the 'i' button for content items which have a number of subscriptions and also large metadata fields (ie that contain model numbers or product IDs),
the following error occurs.

ERROR
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Unable to retrieve information for 'rfg039082'. Too many subscription fields are specified. The total length of all subscription fields cannot exceed the maximum length of 255.
[ Details ]
intradoc.common.ServiceException: !csSubscriptionTooManyFields at intradoc.server.SubscriptionHandler.getSubscriptionFieldsValues(Unknown Source) at intradoc.server.SubscriptionHandler.getDocSubscriptionInfo(Unknown Source) at sun.reflect.GeneratedMethodAccessor8.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:585) at intradoc.common.IdcMethodHolder.invokeMethod(Unknown Source) at intradoc.common.ClassHelperUtils.executeMethodReportStatus(Unknown Source) at intradoc.server.ServiceHandler.executeAction(Unknown Source) at intradoc.server.Service.doCodeEx(Unknown Source) at intradoc.server.Service.doCode(Unknown Source) at intradoc.server.Service.doAction(Unknown Source) at intradoc.server.Service.doActions(Unknown Source) at intradoc.server.Service.doRequest(Unknown Source) at intradoc.server.ServiceManager.processCommand(Unknown Source) at intradoc.server.IdcServerThread.run(Unknown Source)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Change metadata fields for productID and Model Number to Var(max)
2. Click on the doc info page for some of the content items which have a high number of subscriptions

Cause

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