OAM 11g : Webgate Unable To Communicate With OAM After Changing Java From Sun To Jrockit (Doc ID 1459371.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Access Manager - Version 11.1.1.5.0 and later
Information in this document applies to any platform.

Symptoms

Steps from Note 1058804.1 were followed to change the JDK from Sun to JRockit.

After this change both Admin and Managed servers were started successfully.

But the webgates ceased to communicate with the OAM server. Logs snippet showed the following :

OAM Diangostic Logs  (using the Sun JDK 1.6)
----------
8cfd415ed8f2a803:-4e7efadc:135f639106c:-8000-0000000000000022,0] [APP: oam_server] SSL Provider details - Name: "SunJSSE" Version: "1.6" Class: "com.sun.net.ssl.internal.ssl.Provider" Info: "Sun JSSE provider(PKCS12, SunX509 key/trust factories, SSLv3, TLSv1)"
8cfd415ed8f2a803:-4e7efadc:135f639106c:-8000-0000000000000022,0] [SRC_CLASS: ObMessageChannelAdapter] [APP: oam_server] [SRC_METHOD: readSSLConfig] RETURN
[2012-03-09T06:51:26.205+00:00] [gfoam_server1] [NOTIFICATION] [] [oracle.oam.proxy.oam] [tid: NioProcessor-1] [userId: <anonymous>] [ecid: 8cfd415ed8f2a803:-4e7efadc:135f639106c:-8000-0000000000000022,0] [APP: oam_server] sslsessionId for Simple Mode handShake OY?m*+????tC?
2?q??+HA? %T?it?
[2012-03-09T06:45:54.981+00:00] [gfoam_server1] [TRACE:16] [] [oracle.oam.proxy.oam] [tid: NioProcessor-1] [userId: <anonymous>] [ecid: 8cfd415ed8f2a803:-7356fbd9:135f62ebdfb:-8000-0000000000000023,0] [SRC_CLASS: oracle.security.am.proxy.oam.diagnostic.OAMAgentMetricsUtil] [APP: oam_server] [SRC_METHOD: getCollectorDescription] Collector Description : The count of NAP Handshake failures.
[2012-03-09T06:45:54.982+00:00] [gfoam_server1] [TRACE:16] [] [oracle.oam.proxy.oam] [tid: NioProcessor-1] [userId: <anonymous>] [ecid: 8cfd415ed8f2a803:-7356fbd9:135f62ebdfb:-8000-0000000000000023,0] [SRC_CLASS: oracle.security.am.proxy.oam.diagnostic.OAMAgentMetricsUtil] [APP: oam_server] [SRC_METHOD: updateEvent] Event napHandshakeFailure occurred.


The Webgate logs :
2012/03/14@10:03:15.015314      2704    2726    CONFIG  ERROR   0x00000505      /scratch/alnguyen/Oblix/coreid1014/palantir/access_api/src/obconfig.cpp:512     "ObAccess exception thrown"     raw_code^0
2012/03/14@10:03:15.015496      2704    2726    ACCESS_GATE     FATAL   0x00001520      /scratch/alnguyen/Oblix/coreid1014/palantir/webgate2/src/apache2entry_web_gate.cpp:433  "Exception thrown during WebGate initialization"
2012/03/14@10:03:15.015585      2704    2726    ACCESS_GATE     FATAL   0x0000182C      /scratch/alnguyen/Oblix/coreid1014/palantir/webgate2/src/apache2entry_web_gate.cpp:434  "The AccessGate is unable to contact any Access Servers."       raw_code^301
2012/03/14@10:02:35.095106      2706    3136    CONN_MGMT       ERROR   0x00001C08      /scratch/alnguyen/Oblix/coreid1014/palantir/aaa_client/src/watcher_thread.cpp:87        "NAP initialization failed"
2012/03/14@10:02:35.183918      2706    3136    CONN_MGMT       ERROR   0x00001C08      /scratch/alnguyen/Oblix/coreid1014/palantir/aaa_client/src/watcher_thread.cpp:87        "NAP initialization failed"

The 10g webgates is used and the OAM components communicate in Simple mode.

Changes

 Java version changed from Sun 1.6.0_26 to JRockit 6 Update 29 R28.2.2

Cause

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