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Multi Layered Page Portlets Show - An Error Occurred While Processing The Request After Upgrade To Portal 11g (Doc ID 1462861.1)

Last updated on NOVEMBER 29, 2016

Applies to:

Portal - Version and later
Information in this document applies to any platform.
Checked for relevance on 01-Apr-2015


After upgrading Oracle Portal 10g to Oracle Portal, the following error, for some of the content in the Portal Pages, appears:

'An error occurred while processing the request. Try refreshing your browser. If the problem persists contact the site administrator' .

These portlets are multi-layered page portlets.

How to Reproduce:

  1. Add a navigation page to another navigation page as a page portlet.
  2. Then, add this navigation page to a template as a page portlet.
    Pages are based off of that template.
  3. The issue happens, when viewing the page or template, but accessing those navigation pages directly, work fine.


The ohs1.log under $Portal_Instance_Home/diagnostics/OHS/ohs1/logs  shows:

[OHS] [ERROR:32] [OHS-9999] [odl_log.c] [host_id: host1] [host_addr:] [pid: 13007] [tid: 32] [user: oraclep] [Virt
ualHost: main]  Request Failed for : /portal/pls/portal/!PORTAL.wwpob_smd.has_privilege, Resp Code : [500], referer:

In webcache event_log under $Portal_Instance_Home/diagnostics/WebCache/webcache1/logs, shows:

[webcache] [TRACE:32] [WXE-11113] [cache] [ecid: 4406143637,1:28551:1] Non-cacheable entry inserted into cache-miss table at index 19611.
[webcache] [WARNING:1] [WXE-12006] [esi] [ecid: 4406143637,1:28551:1]  [[
HTTP Server Error 5xx exception in ESI template, fragment!PORTAL.wwpob_smd.has_privilege



 Upgrade Oracle Portal 10g to Oracle Portal


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