Multi Layered Page Portlets Show - An Error Occurred While Processing The Request After Upgrade To Portal 11g

Last updated on NOVEMBER 29, 2016

Applies to:

Symptoms

After upgrading Oracle Portal 10g to Oracle Portal 11.1.1.3, the following error, for some of the content in the Portal Pages, appears:

'An error occurred while processing the request. Try refreshing your browser. If the problem persists contact the site administrator' .

These portlets are multi-layered page portlets.

How to Reproduce:

1. Add a navigation page to another navigation page as a page portlet.
2. Then, add this navigation page to a template as a page portlet.
   Pages are based off of that template.
3. The issue happens, when viewing the page or template, but accessing those navigation pages directly, work fine.

The ohs1.log under $Portal_Instance_Home/diagnostics/OHS/ohs1/logs  shows:

"...
[OHS] [ERROR:32] [OHS-9999] [odl_log.c] [host_id: host1] [host_addr: 111.222.1.333] [pid: 13007] [tid: 32] [user: oraclep] [Virt
ualHost: main]  Request Failed for : /portal/pls/portal/!PORTAL.wwpob_smd.has_privilege, Resp Code : [500], referer: http://host1.oracle.com:7781/portal/page
/portal?_mode=10&_cpage_id=290224&_csite_id=35&_cstyle_id=208653&_cstyle_site_id=35&_ccalledfrom=1&_cmode=16&_ctabstring=&_cdisplay_name=ADS%20Users
.."

In webcache event_log under $Portal_Instance_Home/diagnostics/WebCache/webcache1/logs, shows:

"...
[webcache] [TRACE:32] [WXE-11113] [cache] [ecid: 4406143637,1:28551:1] Non-cacheable entry inserted into cache-miss table at index 19611.
[webcache] [WARNING:1] [WXE-12006] [esi] [ecid: 4406143637,1:28551:1]  [[
HTTP Server Error 5xx exception in ESI template host1.oracle.com:7781/portal/page/portal?_mode=10&_cpage_id=324968&_csite_id=35&_cstyle_id=208653&_cstyle_site_id=35&_ccalledfrom=1&_cmode=3&_ctabstring=&_cdisplay_name=Data%20Analysis, fragment host1.oracle.com:7781/portal/pls/portal/!PORTAL.wwpob_smd.has_privilege
]]
..."

Changes

 Upgrade Oracle Portal 10g to Oracle Portal 11.1.1.3

Cause