Engage no longer working after upgrading to Sites 7.6.2+
(Doc ID 1464817.1)
Last updated on SEPTEMBER 03, 2019
Applies to:
Oracle WebCenter Sites - Version 7.6.2 and laterInformation in this document applies to any platform.
Symptoms
Cannot create or inspect Engage ScalarVals assets or Visitor attributes after upgrading to Sites 7.6.2+
[CS.XCELERATE.ASSET][ERROR] Error: error invoking method Inspect in Asset.callInspect()null
java.lang.NullPointerException
at com.openmarket.visitor.data.SessionVisitorDataConnectionImpl.setICS(y:1645)
and
CREATE: "Cannot create the asset, (errno=-10003) due to a configuration or installation problem
INSPECT: ASSET.LOAD of 1234567890 failed with error: -10003
Changes
Upgraded to Sites 7.6.2+
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |