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Incorrect Thumbnail Produced using Native docx file on 7.5.2 Inbound Refinery (Doc ID 1467356.1)

Last updated on AUGUST 10, 2017

Applies to:

Oracle WebCenter Content - Version 7.5.2 and later
Information in this document applies to any platform.

Symptoms

On : 7.5.2 version, Conversion

ACTUAL BEHAVIOR
---------------
For some documents, the thumbnail does not look like the original document's first page as it should.

EXPECTED BEHAVIOR
-----------------------
The thumbnail for the document should reflect the first page of the original so that the content of the document is known

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Check in some word documents for conversion
2. Observe converted document and its thumbnail


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the thumbnail to approximate the content of the item

Cause

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