SOA 11g: Human Task Reminder Notification and Expiry for Second Level of Parallel Approvers Fails (Doc ID 1468802.1)

Last updated on AUGUST 13, 2016

Applies to:

Oracle SOA Platform - Version 11.1.1.3.0 and later
Information in this document applies to any platform.

Symptoms

Email Notification reminder is not working for the parallel group approval option in human task.

Example:

User has two level of approvals for the task. They have set the reminders notification to three reminders, with every reminder to be sent
after 10 minutes.  They have not set overall expiry but expiry at each level for 1 hour.

Whenever an approval request is raised the approval first goes to the manager and if he doesn't approve after an hour he gets a
reminder every 10 minutes and the task gets expired.  This works for first level of approval. The overall state of the approval
task is Expired. But in case of second level of approval it fails. Here the second level of approval is Group level with Parallel option selected.


Cause

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