My Oracle Support Banner

When Trying to Convert an Accessible Document Using One-off MSOffice Converter - Process Hangs (Doc ID 1469218.1)

Last updated on AUGUST 10, 2017

Applies to:

Oracle WebCenter Content - Version 10.1.3.4 and later
Information in this document applies to any platform.

Symptoms

On : 10.1.3.4 version, Conversion

When attempting to convert a particular MSOffice document, the Winword.exe process hangs at 25%, document fails conversion, and
the following error is seen in the verbose Refinery tracing:


ERROR
-----------------------



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. check in problem document
2. See the process hang
3. See error in refinery tracing

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot convert problem document

Changes

MS Office Converter version: msoc8.1.0.10 which is discussed in bug 13646666  

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References

This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.