When Trying to Convert an Accessible Document Using One-off MSOffice Converter - Process Hangs
(Doc ID 1469218.1)
Last updated on APRIL 09, 2024
Applies to:
Oracle WebCenter Content - Version 10.0 and laterInformation in this document applies to any platform.
Symptoms
On : 10.1.3.4 version, Conversion
When attempting to convert a particular MSOffice document, the Winword.exe process hangs at 25%, document fails conversion, and
the following error is seen in the verbose Refinery tracing:
ERROR
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STEPS
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The issue can be reproduced at will with the following steps:
1. check in problem document
2. See the process hang
3. See error in refinery tracing
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot convert problem document
Changes
MS Office Converter version: msoc8.1.0.10 which is discussed in <bug 13646666>
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |