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When Trying to Convert an Accessible Document Using One-off MSOffice Converter - Process Hangs (Doc ID 1469218.1)

Last updated on APRIL 14, 2021

Applies to:

Oracle WebCenter Content - Version 10.0 and later
Information in this document applies to any platform.

Symptoms

On : 10.1.3.4 version, Conversion

When attempting to convert a particular MSOffice document, the Winword.exe process hangs at 25%, document fails conversion, and
the following error is seen in the verbose Refinery tracing:


ERROR
-----------------------



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. check in problem document
2. See the process hang
3. See error in refinery tracing

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot convert problem document

Changes

MS Office Converter version: msoc8.1.0.10 which is discussed in <bug 13646666>  

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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