When Trying to Convert an Accessible Document Using One-off MSOffice Converter - Process Hangs

(Doc ID 1469218.1)

Last updated on AUGUST 10, 2017

Applies to:

Oracle WebCenter Content - Version and later
Information in this document applies to any platform.


On : version, Conversion

When attempting to convert a particular MSOffice document, the Winword.exe process hangs at 25%, document fails conversion, and
the following error is seen in the verbose Refinery tracing:


The issue can be reproduced at will with the following steps:
1. check in problem document
2. See the process hang
3. See error in refinery tracing

The issue has the following business impact:
Due to this issue, users cannot convert problem document


MS Office Converter version: msoc8.1.0.10 which is discussed in bug 13646666  


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