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Guideline For Required Support Information About Oracle Fusion Middleware Application (OEM) Adapters For Oracle WebLogic Server 11g (Doc ID 1470781.1)

Last updated on MARCH 27, 2020

Applies to:

Oracle SOA Suite - Version 11.1.1.3.0 and later
Oracle Service Bus - Version 11.1.1.3.0 to 12.2.1.2.0
OracleAS Adapters
Oracle Business Process Management Suite - Version 11.1.1.3.0 to 12.2.1.2.0 [Release 11gR1 to 12c]
Information in this document applies to any platform.

Purpose

This note provides information about the required details like trace files, settings important details etc. which help and speed up the resolution process for adapter problems.
In the process of resolving adapter related problems it might be necessary to create a support case with a 3rd party support organization or an Oracle development team.
To reduce the round trips for information gathering to a minimum, the details listed in this note should be provided while opening a SR or bug.

 

Questions and Answers

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In this Document
Purpose
Questions and Answers
 General Information Required
 Required Traces and Information To Be Provided
 
 Screen Shots Of The Configuration
 Outbound Communication (The Adapter Calls An EIS) = The Target Configuration Is Required
 Inbound Communication (The Adapter Receives Data From An EIS) = The Channel Configuration Is Required
 Design Time Logs
 IBSE
 JCA
 Runtime Logs
 IBSE
 JCA (service and events)
 EIS Logs
 JDEdwards
 Siebel
 SAP
 PeopleSoft
 Changing the Log Level
 IBSE 
 JCA
 Custom Objects
 J.D. Edwards One World
 PeopleSoft
 SAP
 Siebel
 JDEdwards
 PeopleSoft
References

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