Capture not Communicating with Oracle Client and/or Oracle Database, Error "16389 - cannot resovle the TNS name" (Doc ID 1474865.1)

Last updated on JUNE 30, 2016

Applies to:

Oracle WebCenter Capture 10g - Version 10.1.3.5.1 to 10.1.3.5.1 [Release 10gR3]
Microsoft Windows x64 (64-bit) - OS Version: 7

Symptoms

Installed Oracle DB client software (version 10.2.0.1) on a workstation, then installed Webcenter Capture (formerly Oracle Document Capture) software (version 10.1351).  Trying to run the WebCenter Capture and it returns an error stating "16389 - cannot resovle the TNS name". It is possible to connect to the same database (TNS name) using SQL Plus on that computer and also successfully TNSPING that database server.

There was a previous Oracle DB Client installed that was set up to use a tnsname.ora file, instead of ldap.ora, but now uninstalled by the Oracle Universal Installer.

The workstation computer is Windows 7 64-bit Enterprise edition.

The Capture software was installed into the Program Files (x86) directory.

Changes

 This is a new installation of WebCenter Capture. Uninstalled previous Oracle Client software.

Cause

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