My Oracle Support Banner

Accessing A Hyperlink For An OAM 11g Protected Application Resource From A Microsoft Office Document Gets OAM System Error When Credentials Are Submitted (Doc ID 1478705.1)

Last updated on NOVEMBER 14, 2019

Applies to:

Oracle Access Manager - Version and later
Information in this document applies to any platform.
Oracle is not responsible for instructions/information from 3rd party sites that may be contained in this KM note.


Oracle Access Manager (OAM) 11g has been implemented to protect applications for Single Sign On (SSO) using an External Custom Login Page. When the protected application resources are accessed directly in a browser session, users can access the application pages successfully after providing valid OAM SSO username and password in the custom, externally deployed login page.

If the OAM-protected application link is embedded in a Microsoft Office document e.g. Excel, Word, when the link is clicked a new Internet Explorer (IE) window opens with the External Custom Login Page displayed, prompting the user to enter their OAM SSO credentials.

However when the credentials are submitted an OAM error page is displayed with message "System Error":


If the application link is copied from the Office document and pasted directly into a new browser session, after submitting credentials the page can be accessed successfully.

The problem only occurs when links are accessed from Office documents and only when an External Custom Login Page has been configured in OAM.

Steps to reproduce

1. Open a Microsoft Office document e.g. a .doc format document.
2. Click on a link within the document that is a reference to an OAM-protected application page.
3. A new IE window opens with the OAM form-based login page displayed.
4. Submit valid credentials in this page : System error occurs.





To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.