Inbound Refinery Converts Wrong Version of Resubmitted Older Documents because idcoutput.ps file is not Removed in Between Conversions (Doc ID 1487238.1)

Last updated on APRIL 10, 2024

Applies to:

Symptoms

Issue Clarification
  ===================
  On : 11.1.1.5.0 version, Conversion
  
  When a new document is submitted for conversion the C:\temp\idcoutput.ps
  file is written to. The content item in the repository has the correct
  native document and the correct associated pdf file that was generated.
  
  If the Repository Manager is opened, and an earlier revision of the same
  document that was just converted, or a different document that was converted
  in the past, is submitted for reconversion the associated pdf file ends up
  being whatever the previous document was that was in the
  C:\temp\idcoutput.ps on the IBR that is processing the file.
  
  This does not happen if the current revision for any document is submitted,
  only older revisions.
  
  STEPS
  -----------------------
  The issue can be reproduced at will with the following steps:
  1. On 11.1.1.5.0 content server set up native conversion for docx (microsoft
  2010) documents
  2. Check in a document for conversion
  3. Observe Converted PDF
  4. Open repository manager and resubmit an earlier version of the document
  or an earlier version of another converted document
  5. After the resubmitted document is released observe its pdf and see that
  its whatever document was in c:\temp\idcoutput.ps
  
  BUSINESS IMPACT
  -----------------------
  The issue has the following business impact:
  Due to this issue, users cannot use PDF's produced

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.