How to Create OAAM Agent Case? What Roles Can Create and Search Different Case Types (CSR & Agent)? (Doc ID 1487722.1)

Last updated on MAY 02, 2014

Applies to:

Oracle Adaptive Access Manager - Version 11.1.1.5.0 to 11.1.2.2.0 [Release 11gR1 to 11gR2]
Information in this document applies to any platform.

Goal

We would like to unblock a user in OAAM and hence trying to Open a new case. That case's default value is setting up as "Agent" instead of "CSR". How to create a "CSR" case? What roles can create and search different (CSR & Agent) type cases?
 

Solution

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