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How to Create OAAM Agent Case? What Roles Can Create and Search Different Case Types (CSR & Agent)? (Doc ID 1487722.1)

Last updated on JANUARY 24, 2019

Applies to:

Oracle Adaptive Access Manager - Version to [Release 11gR1 to 11gR2]
Information in this document applies to any platform.


We would like to unblock a user in OAAM and hence trying to Open a new case. That case's default value is setting up as "Agent" instead of "CSR". How to create a "CSR" case? What roles can create and search different (CSR & Agent) type cases?


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