Error during upgrade from 7.6.0 to 7.6.2 (Doc ID 1490168.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle WebCenter Sites - Version 7.6.2 and later
Information in this document applies to any platform.

Symptoms

During upgrade from 7.6.0 to 7.6.2 we receive this error at the midway point of the upgrade, the connectivity tests succeed when but when clicking OK to proceed from that dialog the patch installation fails. The following error is found in the install_log.log:

[2012-08-01 09:32:02.480][org.apache.commons.httpclient.HttpMethodBase][WARN] Going to buffer response body of large or unknown size. Using getResponseBodyAsStream instead is recommended.
[2012-08-01 09:32:02.484][CS.INSTALL][INFO] CSSetupEngine.postURL: PostURL success for http://content-test.customer.com:8001/servlet/HelloCS
[2012-08-01 09:32:02.515][org.apache.commons.httpclient.HttpMethodBase][WARN] Going to buffer response body of large or unknown size. Using getResponseBodyAsStream instead is recommended.
[2012-08-01 09:32:02.517][CS.INSTALL][INFO] CSSetupEngine.doPing: Database Ping Successful.
[2012-08-01 09:33:51.254][org.apache.commons.httpclient.HttpMethodBase][WARN] Going to buffer response body of large or unknown size. Using getResponseBodyAsStream instead is recommended.
[2012-08-01 09:33:51.327][CS.INSTALL][ERROR] ActionHandlerExecuteCommand: ExecuteCommand failed for http://content-test.customer.com:8001/servlet/Install?COMMANDNAME=IMPORTCATALOG&USERNAME=admin&PASSWORD=&CATALOGFILE=D%3A%2Fcustomertest%2FCS76P2%2FRollup%2FXcelerate%2FInstallation%2FElementCatalog.html&HOST=content-test.customer.com&PORT=8001&LOCALDATADIRECTORY=D%3A%2Fcustomertest%2FCS76P2%2FRollup%2FXcelerate%2FInstallation%2FElementCatalog&ELEMENTDIRECTORY=d%3A%2Fcontentserver%2FShared%2Felements
The response that was received =
HTTP/1.1 500 Content Server error
Date: Wed, 01 Aug 2012 07:33:51 GMT
Content-Length: 1054
Connection: close
Content-Type: text/html;charset=utf-8
X-Powered-By: Servlet 2.4; JBoss-4.2.2.GA (build: SVNTag=JBoss_4_2_2_GA date=200710221139)/Tomcat-5.5
Server: Apache-Coyote/1.1


HTTP Status 500 - Content Server error
The server encountered an internal error (Content Server error) that prevented it from fulfilling this request

[2012-08-01 09:33:51.336][org.apache.commons.httpclient.HttpMethodBase][WARN] Going to buffer response body of large or unknown size. Using getResponseBodyAsStream instead is recommended.
[2012-08-01 09:33:51.337][CS.INSTALL][ERROR] ActionHandlerExecuteCommand: Error Importing D:/customertest/CS76P2/Rollup/Xcelerate/Installation/ElementCatalog.html
[2012-08-01 09:33:51.338][CS.INSTALL][ERROR] Worker.run.
Install failed.
Please check log file.

Click Yes to modify your install choices
and re-try install.

Click No to terminate application.


When checking login manually at the midway point, logging into Advanced UI with known correct credentials gives the error "The credentials you provided cannot be determined to be authentic"

There is also an error reported in futuretense.txt at login time:

COM.FutureTense.Common.ContentServerException: ContentServerException: (Unexpected runtime exception) Error code:GENERIC SERVER ERROR
at COM.FutureTense.Servlet.FTServlet.execute(y:1935)
at COM.FutureTense.Servlet.FTServlet.doGet(y:2917)
.................................................
Caused by: java.lang.NullPointerException
at com.customer.CustomAssembler.parseAndDisassemble(NFRAssembler.java:719)
at com.customer.CustomAssembler.disassemble(NFRAssembler.java:268)
at com.fatwire.cs.core.uri.AssemblerEngine.disassemble(y:1124)



At this point, if the 7.6.2 version of cas is undeployed, and the 7.6.0 version is deployed, then login with the same credentials succeeds.

Cause

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