My Oracle Support Banner

WebLogic Portal (WLP) Autonomy Support (Doc ID 1490945.1)

Last updated on AUGUST 24, 2020

Applies to:

Oracle WebLogic Portal - Version 9.2.0 to 10.3.1.0.3 [Release Weblogic Platform to AS10gR3]
Information in this document applies to any platform.

Details

As of December 1, 2012, Oracle no longer has access to Autonomy Support.

Oracle WebLogic Portal (WLP) Support can no longer acquire assistance from Autonomy Support for Autonomy issues within a WLP Application Environment.  WLP Support will provide assistance to customers with answering/resolving Autonomy related questions/issues on a best effort basis.  If WLP Support is unable to answer/resolve an Autonomy related question/issue, customers will need to contact Autonomy separately.  Any fees associated with Autonomy's support program are the customer's responsibility.  If the customer does obtain Autonomy Support, Oracle Support will certainly assist troubleshooting the issue with the customer and Autonomy.  See the following table for affected WLP versions.

 
WLP Version Affected
 8.1  No.  WLP 8.1 is no longer supported (See WLP Error Correction Policy)
 9.2 through 10.3.1.0.3  Yes.
 10.3.2 and above  No.  Autonomy is not supported in WLP 10.3.2 and above (See WLP 10.3.2 Autonomy Installation)

Actions

For Autonomy issues, proceed in the following order:

Contacts

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Details
Actions
Contacts
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.