OAM 11g: Accessing/Downloading Microsoft Excel Files Fails When Site is Protected by WebGate. (Doc ID 1491620.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Access Manager - Version 11.1.1.3.0 to 11.1.1.6.0
Information in this document applies to any platform.

Symptoms

When accessing certain files on a secure Webserver protected by a WebGate the browser is unable to correctly download and open the document.  For example accessing an MS Excel file will open the "File Download" dialogue box but MS Excel will be unable to open the doc giving an error message such as "Microsoft Office Excel cannot access the file ......xls".  This can also occur with other document types such as PDF's.

 

Access this same document directly avoiding the secured Webgate allows the file to be downloaded and viewed without a problem.

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms