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Exalogic Platinum Customer Outage Classifications and Restoration Action Plans (Doc ID 1492461.1)

Last updated on OCTOBER 10, 2018

Applies to:

Oracle Exalogic Elastic Cloud Software - Version 2.0.6.0.0 and later
Linux x86-64
Oracle Solaris on x86-64 (64-bit)
Oracle Virtual Server x86-64

Purpose

This Note provides information on most common Exalogic Outages and restoration steps to recover from those outages for Exalogic Platinum Customers. Each of the outage has categorization whether it is either partial (or) complete outage. Also this note provides information on troubleshooting steps to debug the problem and post issue RCA data collection needed for root cause analysis of outage.

This Note covers outages scenarios related to Exalogic core components like Hardware, ZFS Storage Appliance, Networking, Switches & Operating system (Virtual and Physical).

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 EXALOGIC PHYSICAL
 Exalogic Linux Compute Node Hang/Unresponsive Issue
 Exalogic Linux Compute Node Not Coming UP
 Exalogic Solaris Compute Node Hang/Unresponsive Issue
 EoIB Network Not Working on Exalogic Linux Compute Nodes
 IB Networks Not Working on Exalogic Compute Nodes
 EXALOGIC VIRTUAL
 VSERVERS ISSUES
 Starting vServers from EMOC is failing
 Unable to Login to vServer using SSH or xm console
 vServer Hang Issue
 EoIB Network Not Working on vServers
 IB Networks Not Working on vServers
 DOM0 COMPUTE NODE ISSUES
 Exalogic Virtual Dom0 Compute Node Not Coming UP
  Exalogic Virtual Dom0 Compute Node Hang/Unresponsive Issue
 ZFS STORAGE APPLIANCE ISSUES
 ZFS Storage Appliance Hung or Not Responding
 File Permission Issues on NFS Shares
 INFINIBAND SWITCH ISSUES
 Life Expectancy Of the Switch Is Very Low
 HARDWARE ISSUES
 Hardware Failure On Exalogic Compute Nodes
 Hardware Failures on Exalogic ZFS Storage Appliance
 CISCO MANAGEMENT SWITCH
 Management Network Issues with Cisco Switch
 PATCHING ISSUES 
 Issues During Compute Node Patching
 Issues During ZFS Storage Nodes Patching
 Issues During Infiniband Switches Patching
 Issues During Guest vServers Patching
 Issues During EMOC Control vServers Patching
References

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