Exalogic Platinum Customer Outage Classifications and Restoration Action Plans
(Doc ID 1492461.1)
Last updated on APRIL 15, 2024
Applies to:
Oracle Exalogic Elastic Cloud Software - Version 2.0.6.0.0 and later Linux x86-64 Oracle Solaris on x86-64 (64-bit)
Oracle Virtual Server x86-64
Purpose
This Note provides information on most common Exalogic Outages and restoration steps to recover from those outages for Exalogic Platinum Customers. Each of the outage has categorization whether it is either partial (or) complete outage. Also this note provides information on troubleshooting steps to debug the problem and post issue RCA data collection needed for root cause analysis of outage.
This Note covers outages scenarios related to Exalogic core components like Hardware, ZFS Storage Appliance, Networking, Switches & Operating system (Virtual and Physical).
Troubleshooting Steps
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