Exalogic Platinum Customer Outage Classifications and Restoration Action Plans
(Doc ID 1492461.1)
Last updated on JUNE 04, 2021
Oracle Exalogic Elastic Cloud Software - Version 184.108.40.206.0 and later Linux x86-64 Oracle Solaris on x86-64 (64-bit)
Oracle Virtual Server x86-64
This Note provides information on most common Exalogic Outages and restoration steps to recover from those outages for Exalogic Platinum Customers. Each of the outage has categorization whether it is either partial (or) complete outage. Also this note provides information on troubleshooting steps to debug the problem and post issue RCA data collection needed for root cause analysis of outage.
This Note covers outages scenarios related to Exalogic core components like Hardware, ZFS Storage Appliance, Networking, Switches & Operating system (Virtual and Physical).
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!