Portal Becomes Unavailable Due To Exhausted Process Memory In the Webcache (Doc ID 1493416.1)

Last updated on NOVEMBER 08, 2016

Applies to:

Portal - Version 11.1.1.6.0 and later
Information in this document applies to any platform.
Checked for relevance on 12-May-2014

Symptoms

After a while working on Portal (about 30minute) the following error is shown:

Error: Page Metadata could not be obtained from the Portal database.

Portal 11.1.1.6.0  is configured with webcache 11g.  The webache goes down and in the event.log, shows:

[webcache] [TRACE:1] [WXE-11338] [frontend] [ecid: 000000cc7MbAtHWVLyFS8A013k220002If,1:22249:421] URL is in the cache [2012-09-07T17:46:46+02:00] [webcache] [TRACE:1] [WXE-11344] [frontend] [ecid: 000000cc7MbAtHWVLyFS8A013k220002If,1:22249:421] Returning a freshly cached object. [2012-09-07T17:46:46+02:00] [webcache] [ERROR:1] [WXE-09720] [memmgr] [ecid: 000000cc7MbAtHWVLyFS8A013k220002If,1:22258:450] [req-info: ] [client: 192.168.122.1] [host: udiso-portal-wato.ba.cwinet.nl:8080] [url: /portal/page/portal?_mode=10&_cpage_id=8042&_csite_id=35&_cstyle_id=1&_cstyle_site_id=35&_ccalledfrom=1&_cmode=3&_ctabstring=&_cdisplay_name=pagina3&_sys_cache=1]
[webcache] [ERROR:1] [WXE-12100] [memmgr] [ecid: 000000cc7MbAtHWVLyFS8A013k220002If,1:22258:450] Exhausted process memory. Exiting process. [2012-09-07T17:46:46+02:00] [webcache] [ERROR:1] [WXE-09000] [main] [ecid: 000000cc7MbAtHWVLyFS8A013k220002If,1:22258:450] Oracle Web Cache process of ID 7078036 exits with code 1 at line 2442 of file wxmm.c [label: Build 11.1.1.6.0 111121.2021]

Changes

 This is reproducible only on AIX the same configuration in Linux work fine.

Cause

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