OAM Getting "An Incorrect Username or Password was Specified" Message (Doc ID 1494280.1)

Last updated on JULY 19, 2017

Applies to:

Oracle Internet Directory - Version 11.1.1.1.0 to 11.1.1.6.0 [Release 11g]
Oracle Access Manager - Version 11.1.1.3.0 to 11.1.2.0.0 [Release 11g]
Information in this document applies to any platform.

Symptoms

On : 11g version, OID LDAP Server as user ID store for Oracle Access Manager (OAM).

When attempting to authenticate in OAM reports the following:  "An incorrect Username or Password was Specified" message.
The user account and password have been verified in OID with ldapbind.

the following error occurs in the oidldapd01sxxxxx-0000.log with OID debug level 1 set..

2012-09-11T16:29:09-07:00] [OID] [TRACE:16] [] [OIDLDAPD] [host: oidsrv01] [pid: 7536834] [tid: 11] [ecid: 1532ad3ee2a422f0:-7af6b8f7:1399d1af286:-8000-0000000000002887,0:3] ServerWorker (REG):[[
BEGIN
ConnID:18803 mesgID:17 OpID:16  OpName:search ConnIP:::ffff:192.0.2.25 ConnDN:cn=oamldap,cn=users,dc=au,dc=oracle,dc=com
orclinmemFilter:
  Orig Filter(numAVAFilters=2):(&(cn=x1002)(objectclass=inetorgperson))
     Removed Filter: (objectclass=inetorgperson)
 New Filter(numAVAFilters=1):(cn=x1002)

2012-09-11T16:29:09 * INFO :gslfseADoSearch BASE = cn=users,dc=au,dc=oracle,dc=com FILTER = (cn=x1002) #REQDATTR = 7 SCOPE = 2 REQDATTRS = orclguid mail objectclass cn description displayname cn
 TIMELIMIT = 3600 SIZELIMIT = 0 DEREF = 3
2012-09-11T16:29:09 * INFO:gsleswrASndResult OPtime=1866 micro sec RESULT=0 tag=101 nentries=1
END
]]

[2012-09-11T16:29:09-07:00] [OID] [TRACE:16] [] [OIDLDAPD] [host: oidsrv01] [pid: 7536834] [tid: 9] [ecid: 1532ad3ee2a422f0:-7af6b8f7:1399d1af286:-8000-0000000000002887,0:5] ServerWorker (REG):[[
BEGIN
ConnID:18803 mesgID:18 OpID:17 OpName:compare ConnIP:::ffff:192.0.2.25 ConnDN:cn=oamldap,cn=users,dc=au,dc=oracle,dc=com
gslfcmADoCompare: IP Address (::ffff:192.0.2.25) dn (cn=x1002,cn=users,dc=au,dc=oracle,dc=com) attr (userpassword) value(******)
2012-09-11T16:29:09 * INFO:gsleswrASndResult OPtime=174 micro sec RESULT=50 tag=111 nentries=0
END
]]

 
Due to this issue, users cannot login via OAM

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms