My Oracle Support Banner

Viewing Office Documents via Webviewable Link Prompts for Authentication (Doc ID 1497262.1)

Last updated on APRIL 10, 2024

Applies to:

Oracle WebCenter Content - Version 10.0 and later
Information in this document applies to any platform.

Symptoms

When you are logged into UCM and click the Webviewable link for any Office format document, you see a pop-up dialog asking for authentication. The dialog has a title of "Windows Security", and refers to the full hostname of the UCM server. The dialog seems to expect the user's AD credentials.

You do not see this issue with non-Office formats like PDF, or if you click the Native File link.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.