Global Search Does Not Find Forum Entries In Discussions Server When Using a Single Multibyte Keyword and Using CJK Indexer Type (Doc ID 1501273.1)

Last updated on MARCH 20, 2019

Applies to:

Symptoms

After changing the indexer type in Jive Discussion Server to CJK, searching a forum in WebCenter Spaces global search (WebCenter Portal live search) and using a multibyte string (e.g. searching it with Japanese keyword) does not work as expected:

• If searching via WebCenter global search with a single multibyte keyword, it never returns any articles in discussion forums.
• When the issue occurs, no errors are reported in the browser or in the server logs.

But it works fine in the following cases:

• If searching with "multiple" keywords in multibyte characters, it returns articles.
• If searching with single "ASCII" keywords (e.g. an English word), it returns articles.

Changes

Changing search Indexer Type in Jive Discussion Server to "Chinese, Japanese and Korean"

Cause

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