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Utility Vendors often Extract Incorrect "AmountTotal" Value Within WebCenter Forms Recognition (Doc ID 1502371.1)

Last updated on SEPTEMBER 14, 2018

Applies to:

Oracle WebCenter Forms Recognition - Version 10.1.3.5.0 and later
Information in this document applies to any platform.

Symptoms

In may cases the AmountTotal field is being populated with the "Pay After" amount (e.g. the penalty amount, which is always more money) rather than the "Pay Before" amount (e.g. the correct amount to be paid, if on time).

Cause

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