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WWC-41742: Unable to Login With ORCLADMIN Account (Doc ID 1504628.1)

Last updated on JULY 10, 2019

Applies to:

Portal - Version 11.1.1.6.0 to 11.1.1.7.0 [Release FMW11g]
Information in this document applies to any platform.

Symptoms

A new installation of Oracle Portal 11.1.1.6 was done with the instructions in <Document 1436807.1>, "How to Perform a New Installation of Oracle Portal 11g With Oracle Access Management 11g as Single Sign-On Solution ?". After configuration of OAM according to the instructions in this technical bulletin, the Oracle Portal Welcome Page can be accessed. Login from the Welcome Page fails however with errors. The error message is different for user orcladmin and any other user defined in the User base :

  1. Login as orcladmin:

    Error:
    internal error (WWC-00006)

    Unexpected error encountered in wwsec_app_priv.process_signon (User-Defined Exception)(WWC-41417)
    There is a conflict with your assigned user name. There is a user entry with this name, but with a different globally unique identifier, which must be resolved before you can log on with this name. Notify your administrator (WWC-41742)
     
  2. Login as normal user:

    Error
    internal error (WWC-00006)
    Unexpected error encountered in wwsec_app_priv.process_signon (User-Defined Exception) (WWC-41417)
    An exception is raised when accessing the Oracle Internet Directory: 32: No such object
    Details
    Operation: dbms_ldap.search_s
    Entry DN: cn=<USERNAME>,cn=users,dc=<COMPANY>,dc=com
    Attribute names: uid
    : uid
    Search scope: Base
    Search Filter: (objectclass=*). (WWC-41743)
     

OAM setup was tested with a standard web page on the file system protected through mod_osso as per instructions in <Document 1443463.1>, "Troubleshoot Oracle Access Management (OAM) for Oracle Portal Installations". The web page was retrieved successfully after authentication.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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