WCI: Documentum Crawler - Session Limit Reached (Doc ID 1504662.1)

Last updated on DECEMBER 02, 2016

Applies to:

Oracle WebCenter Interaction Crawler for Documentum - Version 1 to 10.3.0
Information in this document applies to any platform.

Symptoms

When clicking on multiple documents crawled into WCI by the Documentum crawler, WCI throws the following error: "Error - Gateway was not able to access requested content. If the error persists, contact your portal administrator."

The Documentum crawler's wrapper.log file ([WCI_Home]\ptdctmcws\[version]\logs) contains "no more available sessions" and "The crawl failed because the dmcl.ini file on the CWS server is not tuned properly. The value for the max_session_count parameter needs to be increased. Consult the installation guide for details."

If the DCTM service is restarted the sessions are expired and it will then be connected again.

Cause

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