Capture Recognition Server "Error Number: 16389, Error: Decode: Unknown or wrong format" When Processing Blank Pages (Doc ID 1509280.1)

Last updated on FEBRUARY 26, 2015

Applies to:

Oracle WebCenter Capture 10g - Version 5.0 to 10.1.3.5.1 [Release Stellent to 10gR3]
Oracle WebCenter Distributed Capture - Version 5.0 to 10.1.3.5.1 [Release Stellent to 10gR3]
Information in this document applies to any platform.

Symptoms

When Recognition Server processes specific batches containing blank pages created by the WebCenter Distributed Capture (formerly Oracle Distributed Document Capture) client, an error is returned in the Recognition Server log:

***Error*** Failed to recognize bar codes from batch page: \\sbmdeagd10\Batch\01S\0000B5PN\0000B5PN.1. Error Number: 16389, Error: Decode: Unknown or wrong format

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms