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After Configuring For 11g OVD/OID/AD/EUS Integration, Viewing A User's Profile in EM Fails With: Error: Internal error has occurred. Check the log file for details. (Doc ID 1509345.1)

Last updated on MARCH 14, 2019

Applies to:

Oracle Virtual Directory - Version and later
Information in this document applies to any platform.


Oracle Virtual Directory (OVD) and Oracle Internet Directory (OID) 11g, i.e., integrated with Microsoft Active Directory (MS AD) for Enterprise User Security (EUS).

Followed documentation:

Oracle® Fusion Middleware Administrator's Guide for Oracle Virtual Directory 11g Release 1 (11.1.1) Part Number E10046-06
   Chapter 19 Configuring Oracle Virtual Directory for Integrated Directory Solutions
      Section 19.2 Integrating with Oracle's Enterprise User Security
         Topic User Identities in Microsoft Active Directory

Subtopic Configuring Active Directory for the Integration
Subtopic Configuring Oracle Virtual Directory for the Integration

Now when selecting to view a user's profile in Oracle Enterprise Manager (OEM or EM), it fails with:

Internal error has occurred.  Check the log file for details.


Steps to reproduce:
1.  Log into EM url, e.g., http://hostname:1158/em/console
2.  Select "Server" tab > "Enterprise User Security" link
3.  Enter the OID cn=orcladmin credentials and log in
3.  Select "Manage Enterprise Users" and search for users
4.  Select a user and click "View" button to see the Error above returned.

The sysman emoms.trc file shows errors:


2012-11-15 11:34:33,035 [EMUI_11_34_32_/console/database/EntDBSec/EUS/EUSComponents] ERROR eus.EUSComponentsController onEvent.132 -  The Execption in EUS is Invalid OracleContext:  cn=oraclecontext,dc=mycompany,dc=com
2012-11-15 11:34:33,050 [EMUI_11_34_32_/console/database/EntDBSec/EUS/EUSComponents] ERROR svlt.PageHandler handleRequest.639 - java.lang.NullPointerException


2012-11-15 11:35:17,852 [EMUI_11_35_17_/console/database/EntDBSec/OLSOID/PolicyController] ERROR olsoid.EntDBSecController logException.2065 - Exception occurred while retrieving Policy Details from OID


Caused by: javax.naming.NameNotFoundException: [LDAP: error code 32 - LDAP Error 32 : No Such Object]; remaining name 'cn=Policies,cn=LabelSecurity,cn=Products,cn=OracleContext,dc=mycompany,dc=com'



Looking for the entry above (with the ldap error 32 no such object) in OVD Data Browser, there is a complete tree under root "cn=OracleContext", but the realm Context tree "cn=OracleContext,dc=mycompany,dc=com" is incomplete and missing entries. For example, it has "cn=OracleDBSecurity,cn=Products,cn=OracleContext,DC=mycompany,DC=com" but not "cn=LabelSecurity,cn=Products,cn=OracleContext,dc=mycompany,dc=com".


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