New Case Screen for CSR Cases Does Not Display USER_LOGIN Or USER_ID Fields

(Doc ID 1512280.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Adaptive Access Manager - Version and later
Information in this document applies to any platform.


USER_LOGIN or USER_ID fields are not visible while creating CSR type cases, how to enable these fields? Unable to create a new CSR case because the username field is missing from the Create New CSR Case window. Redeployment of OAAM Admin does not help.



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