Sites Explorer, CatalogMover cannot connect to WebCenter Sites Instance (Doc ID 1517135.1)

Last updated on DECEMBER 21, 2022

Applies to:

Symptoms

 1. When logging into Sites Explorer, a popup window entitles "Results" is displayed, presenting a Windows error page that says the following:

"This program cannot display the webpage
   
   Most likely causes:
    - You are not connected to the Internet.
    - The website is encountering problems.
    - There might be a typing error in the address.
 
   What you can try:
    
     - Check your Internet connection. Try visiting another website to make sure you are connected.  
     - Retype the address.  
     - Go back to the previous page.
 

     More information

       This problem can be caused by a variety of issues, including:
         - Internet connectivity has been lost.
         - The website is temporarily unavailable.
         - The Domain Name Server (DNS) is not reachable.
         - The Domain Name Server (DNS) does not have a listing for the website's domain.
"

2. In the sites.log, it has the following error:

Similar behavior may occur when using CatalogMover.

Cause

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