My Oracle Support Banner

Sites Explorer, CatalogMover cannot connect to WebCenter Sites Instance (Doc ID 1517135.1)

Last updated on DECEMBER 21, 2022

Applies to:

Oracle WebCenter Sites - Version and later
Information in this document applies to any platform.


 1. When logging into Sites Explorer, a popup window entitles "Results" is displayed, presenting a Windows error page that says the following:

"This program cannot display the webpage
   Most likely causes:
    - You are not connected to the Internet.
    - The website is encountering problems.
    - There might be a typing error in the address.
   What you can try:
     - Check your Internet connection. Try visiting another website to make sure you are connected.  
     - Retype the address.  
     - Go back to the previous page.

     More information

       This problem can be caused by a variety of issues, including:
         - Internet connectivity has been lost.
         - The website is temporarily unavailable.
         - The Domain Name Server (DNS) is not reachable.
         - The Domain Name Server (DNS) does not have a listing for the website's domain.

2. In the sites.log, it has the following error:

Similar behavior may occur when using CatalogMover.



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.