Intelligent Queue Administrator Fails to Start. (Doc ID 1521564.1)

Last updated on NOVEMBER 02, 2016

Applies to:

Sun Schema Runtime Environment (SRE) - Version 5.0.5u2 to 5.0.5u2 [Release 5.0]
Information in this document applies to any platform.
In this case the following versions are being used:

SRE 5.0.5 U2 on Microsoft Windows Server 2008 R2 Standard.
Internet Explorer9 Version 9.0.8112.16421

Symptoms

Unable to start the Intelligent Queue Administrator (IQ Administrator). The following errors are displayed:

Popup Name: Intelligent Queue Administrator
Popup Content:
339
Component 'COMCTL32.OCX' or one of its dependencies not correctly registered: a file is missing or invalid ::Form_Load module

Popup Name: Intelligent Queue Administrator
Popup Content:
Failed to load control 'OnlineQueueViewer' from QueueViewer.ocx.
Your version of QueueViewer.ocx may be outdated. Make sure
you are using the version of the control that was provided with
your application.

Cause

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