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OAM Locks User Account after 5 Unsuccessful Login Attempts (Doc ID 1527938.1)

Last updated on JULY 02, 2018

Applies to:

Oracle Access Manager - Version to [Release 11g]
Information in this document applies to any platform.


After 5 unsuccessful login attempts, OAM locks a user's account and the following error is displayed in the browser;

"Unable to process the request due to unexpected error"

webgate error logs show the following trace:

2013/02/05@10:57:58.94590 10685 10708 WEB ERROR 0x0000151F /ade/aime_ngamac_279059/ngamac/src/palantir/commonlib/src/apache2_req_info.cpp:223 "WebGate Error Report" Message^Unable to process the req
uest due to unexpected error. ReqReq^POST /oam/server/auth_cred_submit HTTP/1.1 ReqProto^HTTP/1.1 ReqHost^dionis ReqStatLine^ ReqStatus^200 ReqRawUri^/oam/server/auth_cred_submit ReqUri^/oam/server/auth_c
red_submit ReqFilename^/oracle/product/wl/Oracle_WT/instances/instance1/config/OHS/ohs1/htdocs/cc/oam ReqPath^/server/auth_cred_submit ReqArgs^

Oracle Access Manager (OAM) shows the following trace:

[2013-02-05T12:57:58.730+02:00] [oam_server] [ERROR] [OAM-02010] [oracle.oam.controller] [tid: [ACTIVE].ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: 2302a67e69559d6a:5781c506:13ca9f8d9d3:-8000-0000000000000011,0] [APP: oam_server#] User account is locked. Authentication failed.


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