Indexing Fails When A Document Has Links In It

(Doc ID 1531924.1)

Last updated on AUGUST 10, 2017

Applies to:

Oracle WebCenter Content - Version 11.1.1.6.0 and later
Information in this document applies to any platform.

Symptoms

The Collection Rebuild and Automatic Indexer cycles are failing to complete.  Investigation shows that it stops when a Word document containing links to other documents is converted to a PDF by the Inbound Refinery (which is on a separate Windows server). The refinery is failing to convert the Word document into a proper PDF, generating a corrupt PDF instead. The indexing process then hangs when it encounters the corrupt PDF.  The corrupt pdf also cannot be opened by something like Adobe Reader.

Cause

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