Configuration Of Portal 11g Domain Fails At 70% While Deploying Portal and Application "portalHelp2" Does Not Start

(Doc ID 1538061.1)

Last updated on NOVEMBER 08, 2016

Applies to:

Portal - Version 11.1.1.4.0 and later
Information in this document applies to any platform.

Symptoms

As part of the upgrade from Oracle Portal release 10g to Oracle Portal 11g release 1, one needs to configure an Oracle Portal 11g domain and instance with the Oracle 10g metadata repository. This step is documented in the Portal Upgrade Guide :

Oracle® Fusion Middleware Upgrade Guide for Oracle Portal, Forms, Reports, and Discoverer
11g Release 1 (11.1.1)

Part Number E10130-05
3.5.4 Task 5d: Configure Oracle Portal, Forms, Reports, and Discoverer in Preparation for Upgrade
http://docs.oracle.com/cd/E23943_01/upgrade.1111/e10130/upgrade_classic.htm#CHDGIIEI

While performing the configuration, the Portal configuration wizard (config.sh on Unix based systems / config.cmd on Windows based systems) generates an error message when attempting to create a ClassicProducts domain associated with a 10g Portal metadata repository : 

The output file from the Universal Installer provides further details :

<Mar 11, 2013 12:02:41 PM EDT> <Info> <J2EE Deployment SPI> <BEA-260121>
<Initiating start operation for application, portalHelp2 [archive: null], to cluster_portal .>
*** [Deployer:149192]Operation 'start' on application 'portalHelp2' is in progress on 'WLS_PORTAL' ***
*** [Deployer:149193]Operation 'start' on application 'portalHelp2' has failed on 'WLS_PORTAL' ***
*** [Deployer:149034]An exception occurred for task
[Deployer:149026]start application portalHelp2 on cluster_portal.:
[HTTP:101216]Servlet: "OHW Servlet 1" failed to preload on startup in Web
application: "portalHelp2".
java.lang.IllegalStateException: unable to create global configuration:unable to create global configuration
  at oracle.help.web.rich.OHWServlet.init(Unknown Source)
  at weblogic.servlet.internal.StubSecurityHelper$ServletInitAction.run(StubSecurityHelper.java:283)

  ...



Cause

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