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WebCenterContent (WCC) Stopped Responding with CsUserTooManySimultaneousCredentialChecks Error (Doc ID 1539217.1)

Last updated on JUNE 07, 2018

Applies to:

Oracle WebCenter Content - Version 11.1.1.2.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to use Content Server when using an external API to authenticate, one node of 6 in the cluster fails and the following error occurs.

ERROR
-----------------------

Error 13/01/2013 0:00 Event generated by user 'monitor' at host 'localhost'. monitor = user name
Unable to determine user credentials for monitor. The content server
has too many outstanding requests against the user storage system in order to
handle this request in a reasonable amount of time. [ Details ]
An error has occurred. The stack trace below shows more information.

!csUserEventMessage,monitor,localhost!$!csUserTooManySimultaneousCredentialChecks,monitor
intradoc.common.ServiceException: !csUserTooManySimultaneousCredentialChecks,monitor
  at intradoc.server.UserStorage.retrieveUserDatabaseProfileDataEx(UserStorage.java:156)
  at intradoc.server.UserStorageUtils.loadUserData(UserStorageUtils.java:88)
  at intradoc.server.ServiceSecurityImplementor.loadUserData(ServiceSecurityImplementor.java:538)
  at intradoc.server.ServiceSecurityImplementor.globalSecurityCheck(ServiceSecurityImplementor.java:222)
  at intradoc.upload.UploadSecurityImplementor.globalSecurityCheck(UploadSecurityImplementor.java:60)
  at intradoc.server.Service.globalSecurityCheck(Service.java:2672)
  at intradoc.server.ServiceRequestImplementor.doRequest(ServiceRequestImplementor.java:678)
  at intradoc.server.ServiceManager.processCommand(ServiceManager.java:435)
  at intradoc.server.IdcServerThread.processRequest(IdcServerThread.java:265)
  at intradoc.idcwls.IdcServletRequestUtils.doRequest(IdcServletRequestUtils.java:1346)
  at intradoc.idcwls.IdcServletRequestUtils.processFilterEvent(IdcServletRequestUtils.java:1716)
  at sun.reflect.GeneratedMethodAccessor199.invoke(Unknown Source)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
  at java.lang.reflect.Method.invoke(Method.java:597)
  at idcservlet.webdav.WebdavFilter.doFilter(WebdavFilter.java:141)
  at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:57)
  at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:111)
  at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:161)
  at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:71)
  at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:57)
  at oracle.dms.servlet.DMSServletFilter.doFilter(DMSServletFilter.java:136)
  at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3681)
  at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
  at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2183)
  at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1454)
  at weblogic.work.ExecuteThread.run(ExecuteThread.java:176)


STEPS
-----------------------
The issue cannot be reproduced easily but seems to occur randomly.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot rely on the node for failover since it must be restarted when this occurs.

Cause

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In this Document
Symptoms
Cause
Solution
References


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