WebCenterContent (WCC) Stopped Responding with CsUserTooManySimultaneousCredentialChecks Error

(Doc ID 1539217.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle WebCenter Content - Version 11.1.1.2.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to use Content Server when using an external API to authenticate, one node of 6 in the cluster fails and the following error occurs.

ERROR
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STEPS
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The issue cannot be reproduced easily but seems to occur randomly.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot rely on the node for failover since it must be restarted when this occurs.

Cause

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