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Error Processing TIF Images in Forms Recognition RTS Instance; Batch at State 150 "OCR Error in Engine 'FineReader8' at page 1: Error in memory access" (Doc ID 1541607.1)

Last updated on JANUARY 03, 2018

Applies to:

Oracle WebCenter Forms Recognition - Version 10.1.3.5.0 and later
Information in this document applies to any platform.

Symptoms

Attempting to process TIF images results in an OCR error on the RTS server logs and the batch remains in state 150:

[Error] |10| 13:34:44.057 | 5544 | 1314924k/7072996k | 1230788k/15873444k | 122852k/135708k | 370 | 51/52 | OCR Error in Engine 'FineReader8' at page 1: Error in memory access
[Error] |30| 13:34:44.073 | 5544 | 1314924k/7072996k | 1230788k/15873444k | 122852k/135708k | 370 | 51/52 | Performing second automatic restart after OCR failure. The processed document will be safely redirected to the failed batch state during the next processing attempt.

Later in the log file when reprocessing the batch:

[Error] |10| 13:34:57.949 | 7208 | 1286524k/7101396k | 1206220k/15898012k | 97724k/104588k | 248 | 51/52 | Redirecting document \\server\share\sbab9o\oracleofr\projects\ap\batches\00000015\XML_2013032513_0515513ad8b54765b3beeda3fd43f01X__23032013.wdc to failed state, due to timeout or crash in last two processing attempts.

Cause

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