Oracle iPlanet Web Server Configuration Preventing Error Pages From Working When Using HTTPS. (Doc ID 1541655.1)

Last updated on OCTOBER 30, 2020

Applies to:

Symptoms

On : 7.0 version, Configuration

ACTUAL BEHAVIOR
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iPlanet configuration preventing error pages from working.

User would like to provide a valid custom error message  when their frontend servers are down. However, there seems to be some issues with the iPlanet server configuration which keeps the user from being re-directed the the Custom Error page.

How to provide a valid Custom error message when the frontend servers are down and to re-direct the users on IE accessing the site over HTTPS to a custom error page?

EXPECTED BEHAVIOR
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Re-direct users to custom error page when the access the site over HTTPS (secure), similar to users who access the site over HTTP.

STEPS
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The issue can be reproduced at will with the following steps:
1. Bring the servers down
2. Access the website over HTTPS. Instead of the custom Error page, they observe the following:

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users accessing the site with IE client over HTTPS were not aware that the system was un-available.

Changes

 The following lines were found to be commented out in the obj.conf

<Object name="default">
#AuthTrans fn="match-browser" browser="*MSIE*" ssl-unclean-shutdown="true"
#NameTrans fn="ntrans-j2ee" name="j2ee"

Cause

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