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User Personalization Settings (Layout And Skin) Are Blank/null For 1 User (Default Skin) (Doc ID 1543202.1)

Last updated on AUGUST 07, 2018

Applies to:

Oracle WebCenter Content - Version 7.5.0 to 10.1.4.0.0 [Release Stellent to 10gR3]
Information in this document applies to any platform.

Symptoms

User profile reverts to default skin and menus - the pne_portal.hda file has the correct settings e.g. lm_Skin=Oracle lm_Layout=Trays - but those settings are not reflected in the users GUI.  In the GUI Profile window, the skin and layout selectors are blank (no available options). 

Changes

 End User updated their browser to an unsupported browser version.

Cause

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