My Oracle Support Banner

SSXA_GET_CACHE_SYNC_INFO Service Referencing Deleted Site and Flooding Logs with Error Mmessages (Doc ID 1546692.1)

Last updated on JANUARY 05, 2023

Applies to:

Oracle WebCenter Content - Version and later
Information in this document applies to any platform.


WCC administrator is seeing endless log messages (content server logs) approx 4 per minute for the following service SSXA_GET_CACHE_SYNC_INFO .This service is invoked based on the time interval for poller mechanism which is set in wcm-config.xml file for SSXA applications which looks up for changes in Site project file .

In this case user is seeing this polling mechanism checking for a deleted web site being checked by the service and displaying the following error message : 


intradoc.common.ServiceException: !csSSInvalidSiteId,hwem_en_US
3:ssxaGetCacheSyncInfo,**no captured values**
       at sitestudio.SSHierarchyServiceHandler.getSiteInfoEx(Unknown Source)
       at sitestudio.SSHierarchyServiceHandler.reserveSiteInfoInner(Unknown Source)
       at sitestudio.SSHierarchyServiceHandler.reserveSiteInfo(Unknown Source)
       at sitestudio.SSHierarchyServiceHandler.reserveSiteInfo(Unknown Source)
       at sitestudio.SSHierarchyServiceHandler.reserveSiteInfo(Unknown Source)
       at sitestudio.SSHierarchyServiceHandler.getSiteChangeMonitorToken(Unknown Source)
       at oracle.stellent.wcm.idc.service.SsxaFileServiceHandlers.ssxaGetCacheSyncInfo(
       at sun.reflect.GeneratedMethodAccessor185.invoke(Unknown Source)
       at sun.reflect.DelegatingMethodAccessorImpl.invoke(
       at java.lang.reflect.Method.invoke(
       at intradoc.common.IdcMethodHolder.invokeMethod(
       at intradoc.common.ClassHelperUtils.executeMethodReportStatus(
       at intradoc.server.ServiceHandler.executeAction(
       at intradoc.server.Service.doCodeEx(
       at intradoc.server.Service.doCode(
       at intradoc.server.ServiceRequestImplementor.doAction(
       at intradoc.server.Service.doAction(
       at intradoc.server.ServiceRequestImplementor.doActions(
       at intradoc.server.Service.doActions(
       at intradoc.server.ServiceRequestImplementor.executeActions(
       at intradoc.server.Service.executeActions(
       at intradoc.server.ServiceRequestImplementor.doRequest(
       at intradoc.server.Service.doRequest(
       at intradoc.server.ServiceManager.processCommand(
       at intradoc.server.IdcServerThread.processRequest(

 wcm-config.xml file is verified to confirm that the site being referenced in error is not present , yet the errors are reported . 


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.