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SSXA_GET_CACHE_SYNC_INFO Service Referencing Deleted Site and Flooding Logs with Error Mmessages (Doc ID 1546692.1)

Last updated on JANUARY 05, 2023

Applies to:

Oracle WebCenter Content - Version 11.1.1.5.0 and later
Information in this document applies to any platform.

Symptoms

WCC administrator is seeing endless log messages (content server logs) approx 4 per minute for the following service SSXA_GET_CACHE_SYNC_INFO .This service is invoked based on the time interval for poller mechanism which is set in wcm-config.xml file for SSXA applications which looks up for changes in Site project file .

In this case user is seeing this polling mechanism checking for a deleted web site being checked by the service and displaying the following error message : 

 

!csUserEventMessage,sysadmin,CIS!$!csSSInvalidSiteId,hwem_en_US
intradoc.common.ServiceException: !csSSInvalidSiteId,hwem_en_US
*ScriptStack SSXA_GET_CACHE_SYNC_INFO
3:ssxaGetCacheSyncInfo,**no captured values**
       at sitestudio.SSHierarchyServiceHandler.getSiteInfoEx(Unknown Source)
       at sitestudio.SSHierarchyServiceHandler.reserveSiteInfoInner(Unknown Source)
       at sitestudio.SSHierarchyServiceHandler.reserveSiteInfo(Unknown Source)
       at sitestudio.SSHierarchyServiceHandler.reserveSiteInfo(Unknown Source)
       at sitestudio.SSHierarchyServiceHandler.reserveSiteInfo(Unknown Source)
       at sitestudio.SSHierarchyServiceHandler.getSiteChangeMonitorToken(Unknown Source)
       at oracle.stellent.wcm.idc.service.SsxaFileServiceHandlers.ssxaGetCacheSyncInfo(SsxaFileServiceHandlers.java:149)
       at sun.reflect.GeneratedMethodAccessor185.invoke(Unknown Source)
       at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
       at java.lang.reflect.Method.invoke(Method.java:597)
       at intradoc.common.IdcMethodHolder.invokeMethod(IdcMethodHolder.java:86)
       at intradoc.common.ClassHelperUtils.executeMethodReportStatus(ClassHelperUtils.java:324)
       at intradoc.server.ServiceHandler.executeAction(ServiceHandler.java:79)
       at intradoc.server.Service.doCodeEx(Service.java:533)
       at intradoc.server.Service.doCode(Service.java:506)
       at intradoc.server.ServiceRequestImplementor.doAction(ServiceRequestImplementor.java:1643)
       at intradoc.server.Service.doAction(Service.java:477)
       at intradoc.server.ServiceRequestImplementor.doActions(ServiceRequestImplementor.java:1458)
       at intradoc.server.Service.doActions(Service.java:473)
       at intradoc.server.ServiceRequestImplementor.executeActions(ServiceRequestImplementor.java:1391)
       at intradoc.server.Service.executeActions(Service.java:458)
       at intradoc.server.ServiceRequestImplementor.doRequest(ServiceRequestImplementor.java:737)
       at intradoc.server.Service.doRequest(Service.java:1890)
       at intradoc.server.ServiceManager.processCommand(ServiceManager.java:435)
       at intradoc.server.IdcServerThread.processRequest(IdcServerThread.java:265)
       at intradoc.server.IdcServerThread.run(IdcServerThread.java:160)
       at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:528)
       at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
       at weblogic.work.ExecuteThread.run(ExecuteThread.java:178)

 wcm-config.xml file is verified to confirm that the site being referenced in error is not present , yet the errors are reported . 

Cause

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In this Document
Symptoms
Cause
Solution


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