WEM and REST are failing to list system users

(Doc ID 1546860.1)

Last updated on MAY 12, 2016

Applies to:

Oracle WebCenter Sites - Version 7.6.2 and later
Information in this document applies to any platform.

Symptoms

The WEM console is failing to display the system users

The /cs/REST/users also fails to display these users, instead presenting a HTTP 500 error.

An error similar to the following appears in the Sites.log:

Caused by: java.lang.NullPointerException
at com.openmarket.xcelerate.user.UserManager.getUserName(y:1662)
at com.fatwire.assetapi.site.UserManagerImpl.list(UserManagerImpl.java:87)
at com.fatwire.assetapi.site.UserManagerImpl.read(UserManagerImpl.java:317)
at com.fatwire.rest.service.impl.LocalWemUsersService.getUsers(LocalWemUsersService.java:90)

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms