WebCenter Sites UI not accessible after login: java.lang.Exception: Unable to get loginuser user
(Doc ID 1546964.1)
Last updated on JANUARY 06, 2023
Applies to:
Oracle WebCenter Sites - Version 11.1.1.6.1 to 11.1.1.8.0 [Release FatWire]Information in this document applies to any platform.
Symptoms
WebCenter Sites UI not accessible. After login, a blank page or "Content Server error" may be displayed.
The following error is seen in the site.log after logging in :
[fatwire.logging.cs.xcelerate] [pagename=fatwire/wem/Welcome] Error: com.openmarket.xcelerate.commands.UserManagerDispatcher: GetLoginUserName: com.openmarket.basic.interfaces.AssetException: User manager class 'com.openmarket.xcelerate.user.UserManager' missing or not correct: null
[fatwire.logging.cs.request] Exception including resource /jsp/cs_deployed/fatwire/wem/Welcome.jsp
com.ibm.websphere.servlet.error.ServletErrorReport: java.lang.Exception: Unable to get loginuser user
at org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:695)
at _ibmjsp.jsp.cs_5F_deployed.fatwire.wem._Welcome._jspService(_Welcome.java:333)
at com.ibm.ws.jsp.runtime.HttpJspBase.service(HttpJspBase.java:99)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1214)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:774)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:456)
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
Cause
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In this Document
Symptoms |
Cause |
Solution |