WebCenter Sites UI not accessible after login: java.lang.Exception: Unable to get loginuser user (Doc ID 1546964.1)

Last updated on MAY 04, 2017

Applies to:

Oracle WebCenter Sites - Version 11.1.1.6.1 to 11.1.1.8.0 [Release FatWire]
Information in this document applies to any platform.

Symptoms

WebCenter Sites UI not accessible. After login, a blank page or "Content Server error" may be displayed.


The following error is seen in the site.log after logging in :

[fatwire.logging.cs.xcelerate] [pagename=fatwire/wem/Welcome] Error: com.openmarket.xcelerate.commands.UserManagerDispatcher: GetLoginUserName: com.openmarket.basic.interfaces.AssetException: User manager class 'com.openmarket.xcelerate.user.UserManager' missing or not correct: null
 [fatwire.logging.cs.request] Exception including resource /jsp/cs_deployed/fatwire/wem/Welcome.jsp
 com.ibm.websphere.servlet.error.ServletErrorReport: java.lang.Exception: Unable to get loginuser user
     at org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:695)
     at _ibmjsp.jsp.cs_5F_deployed.fatwire.wem._Welcome._jspService(_Welcome.java:333)
     at com.ibm.ws.jsp.runtime.HttpJspBase.service(HttpJspBase.java:99)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
     at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1214)
     at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:774)
     at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:456)
     at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)

Cause

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