Capture Virtual Printer Issue: RTF Files Fail to Import or Contain Garbled Text After Importing

(Doc ID 1551189.1)

Last updated on JUNE 30, 2016

Applies to:

Oracle WebCenter Capture 10g - Version 10.1.3.5.1 and later
Information in this document applies to any platform.

Symptoms

When using the "Oracle Document Capture" Virtual Printer (Black Ice Print Driver), the following issues may be encountered when attempting to import .RTF files:

  1. The file fails to import.  The message seen in the Import Server log is: No pages were added to the new batch.  Error occurred during the batch importing.
  2. The file is successfully imported, but the text on the imported image is garbled.

Cause

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