OAAM 11g : "error reaching your destination" Message in Browser After OAM-OAAM Integration (Doc ID 1553945.1)

Last updated on OCTOBER 14, 2019

Applies to:

Symptoms

The following error is produced in the web browser after successfully authenticating via an OAM-OAAM 11gR2 integration:

Web browser error "There has been an error reaching your destination, please try again. If the problem persists, call customer support. "

Logs show:

Message Level 1
URI /oaam_server/registerQuestions.do
Relationship ID 0:2
Component <OAM_SERVER1>
Module oracle.oaam
Host <HOST_NAME>
Host IP Address <IP_ADDRESS>
User
Thread ID [ACTIVE].ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'
ECID
Message Error getRulesData requestId=
Supplemental Detail java.lang.NullPointerException
at com.bharosa.vcrypt.customercare.impl.VCryptCCImpl.addModelRules(VCryptCCImpl.java:361)
at com.bharosa.vcrypt.customercare.impl.VCryptCCImpl.getRulesData(VCryptCCImpl.java:315)
at com.bharosa.vcrypt.customercare.impl.VCryptCCMonitorImpl$5.perform(VCryptCCMonitorImpl.java:54)
at com.bharosa.common.monitoring.UnboundMonitorInterceptor.performActionNoFingerprint(UnboundMonitorInterceptor.java:86)
)

Message Level 1
URI /oaam_server/registerQuestions.do
Relationship ID 0:2
Component <OAM_SERVER1>
Module oracle.oaam
Host <HOST_NAME>
Host IP Address <IP_ADDRESS>
User
Thread ID [ACTIVE].ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'
ECID
Message Id mapping for INVALID_RESPONSE not found.

Changes

Cause

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