"error reaching your destination" Message in Browser After OAM-OAAM 11gR2 Integration

(Doc ID 1553945.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Adaptive Access Manager - Version 11.1.2.0.0 and later
Information in this document applies to any platform.

Symptoms

The following error is produced in the web browser after successfully authenticating via an OAM-OAAM 11gR2 integration:

Web browser error "There has been an error reaching your destination, please try again. If the problem persists, call customer support. "

Logs show:

Message Level 1
URI /oaam_server/registerQuestions.do
Relationship ID 0:2
Component oam_server1
Module oracle.oaam
Host iam.secureoracle.com
Host IP Address 127.0.0.1
User
Thread ID [ACTIVE].ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'
ECID 004jkvWiSHTFw000jzwkno0002xw00000b
Message Error getRulesData requestId=3_170f9618b1100c6bdb065277f5ff6cac8f15241254e860504a8fc28b26bab0dc
Supplemental Detail java.lang.NullPointerException
at com.bharosa.vcrypt.customercare.impl.VCryptCCImpl.addModelRules(VCryptCCImpl.java:361)
at com.bharosa.vcrypt.customercare.impl.VCryptCCImpl.getRulesData(VCryptCCImpl.java:315)
at com.bharosa.vcrypt.customercare.impl.VCryptCCMonitorImpl$5.perform(VCryptCCMonitorImpl.java:54)
at com.bharosa.common.monitoring.UnboundMonitorInterceptor.performActionNoFingerprint(UnboundMonitorInterceptor.java:86)
)

Message Level 1
URI /oaam_server/registerQuestions.do
Relationship ID 0:2
Component oam_server1
Module oracle.oaam
Host iam.secureoracle.com
Host IP Address 127.0.0.1
User
Thread ID [ACTIVE].ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'
ECID 004jkvWiSHTFw000jzwkno0002xw00000b
Message Id mapping for INVALID_RESPONSE not found.

Cause

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