Comments and Attachments are not Properly Showing Updated by Field (Doc ID 1561886.1)

Last updated on JUNE 17, 2013

Applies to:

Oracle Business Process Management Suite - Version 11.1.1.7.0 and later
Information in this document applies to any platform.

Symptoms

1) When adding comments at process level in a non-initiator user task, in some user tasks, the name of the user that has created the comment is shown correctly for each comment but in others, it isn't shown.
2) When adding an attachment at process level in a non-initiator user task, in some user tasks, the "updated by" column of the attachments panel shows the "display name" (i.e.: Mary White) of the user, but in others only the userid (i.e.: mwhite) is shown.

Cause

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