LDAP Directory Information Tree changed and now the user cannot log in
(Doc ID 1562800.1)
Last updated on APRIL 09, 2024
Applies to:
Oracle WebCenter Content - Version 10.0 and laterInformation in this document applies to any platform.
Symptoms
UCM (WCC) 10g.
External LDAP Microsoft Active Directory.
Customer created a new Directory Information Tree (DIT) ie dc=new,dc=com and configured the LDAP provider to point to the new DIT
The old DIT was ie. dc=old,dc=com
Looking at the user storage trace in Content Server, the server output shows the following:
userstorage 06.13 21:39:16.280 IdcServerThread-13 Searching for groups containing user uid=<useridhidden>,ou=People,dc=old,dc=com
userstorage 06.13 21:39:16.281 IdcServerThread-13 Searching for groups based at DN dc=old,dc=com
they already had RetryDefaultUserProvider=true set in the config.cfg so it should be picking up the new DIT which it does but only for ou=Roles
It should pick up the new DIT for ou=People also, but it is not.
User is part of a Workflow.
Changes
Changed the LDAP DIT from :
dc=old,dc=com
to :
dc=new,dc=com
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |