LDAP Directory Information Tree changed and now the user cannot log in (Doc ID 1562800.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle WebCenter Content - Version 10.1.3.5.0 to 10.1.3.5.0 [Release 10gR3]
Information in this document applies to any platform.

Symptoms

UCM (WCC) 10g.

External LDAP  Microsoft Active Directory.

Customer created a new Directory Information Tree (DIT) ie dc=new,dc=com and configured the LDAP provider to point to the new DIT

The old DIT was  ie. dc=old,dc=com

Looking at the user storage trace in Content Server, the server output shows the following:
userstorage 06.13 21:39:16.280 IdcServerThread-13 Searching for groups containing user uid=<useridhidden>,ou=People,dc=old,dc=com
userstorage 06.13 21:39:16.281 IdcServerThread-13 Searching for groups based at DN dc=old,dc=com

they already had RetryDefaultUserProvider=true set in the config.cfg so it should be picking up the new DIT which it does but only for ou=Roles

It should pick up the new DIT for ou=People also, but it is not.

User is part of a Workflow.


Changes

Changed the LDAP DIT from :

dc=old,dc=com

to :

dc=new,dc=com

 

Cause

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