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Unable to Login to the IPM Web Client and Getting "Communication Error Error Code -1 Mode: Connect Server Address: Connected: No Description: Unknown Error: -1 Class ATL:: CComObject:: Refresh." (Doc ID 1562999.1)

Last updated on DECEMBER 01, 2017

Applies to:

Oracle Imaging and Process Management - Version 10.1.3.3.2 to 10.1.3.6 [Release 10gR3]
Information in this document applies to any platform.

Symptoms

Unable to login to IPM Web intermittently.  IPM Web Express allows login, but not paging through document.

The error on the login page is:

"Communication Error Error Code -1 Mode: Connect Server Address: Connected: No Description: Unknown Error: -1 Class ATL:: CComObject:: Refresh."

Cause

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