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How To Use Remote Diagnostics Agent (RDA) To Collect Oracle OpenSSO Information (Doc ID 1564368.1)

Last updated on JULY 12, 2021

Applies to:

Oracle OpenSSO - Version 8.0 to 8.0.2 [Release 8.0]
Information in this document applies to any platform.



Oracle Support strongly encourages the use of RDA because it greatly reduces service request resolution time by minimizing the number of request from Oracle Support for more information. RDA is designed to be as unobtrusive as possible; it does not modify systems in any way. It collects useful data for Oracle Support only and a security filter is provided if required. RDA captures data and provides Oracle support with a comprehensive picture of the customer's environment which aids in problem diagnosis.

The goal of this article is to detail the steps on how to gather basic configuration, log and platform information from Oracle OpenSSO using the Remote Diagnostic Agent.  For this example we have used a Linux platform with OpenSSO deployed on WebLogic Server 10.3.

 Video on How to Use RDA

Before getting started, check out "Resolve Problems Faster! Use Remote Diagnostic Agent (RDA)
- Fusion Middleware and Weblogic Server (Doc ID: 1498376.1)". 

This document contains a helpful 5 minute video on how to use RDA and all the information you need to get started with running RDA.


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