Dynamic Converter Conversion of PDF Files Fails with Conversion Error (Doc ID 1565144.1)

Last updated on AUGUST 21, 2023

Applies to:

Symptoms

Attempt to access a pdf file created by Adobe writer an error message is displayed.

Unable to get dynamic conversion. Unable to find latest released revision for item '14005'. [ Details ]
An error has occurred. The stack trace below shows more information.

!csUserEventMessage,user,ucm:####!csFileServiceReferredToBy,http://ucm:####/cs/idcplg?IdcService=COLLECTION_DISPLAY&hasCollectionID=true&dCollectionID=xxxx!csFileServiceUserAgent,Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.2; WOW64; Trident/4.0; .NET CLR 2.0.#####; .NET CLR 3.0.04506.###; .NET CLR 3.5.#####; .NET CLR 3.0.4506.####; .NET CLR 3.5.#####; .NET CLR 1.1.####; InfoPath.2; xxxx; MS-RTC EA 2; .NET4.0C; .NET4.0E),GET!csUnableToGetDynamicConversionNew!csGetFileUnableToFindRevision,csGetFileRevMethodLabel_LatestReleased,xxxxxxxxxxxxxx
intradoc.common.ServiceException: !csUnableToGetDynamicConversionNew
*ScriptStack GET_DYNAMIC_CONVERSION
3:computeDocID,dDocName=xxxxx

ldd command generated:

export LD_LIBRARY_PATH="/opt/oracle/Middleware/product/fmw/Oracle_ECM1/oit/linux/lib/contentaccess/:$LD_LIBRARY_PATH"

The result was: 

[root@ucm1 contentaccess]# ldd hcexport
       linux-gate.so.1 =>  (0x00d00000)
       libdl.so.2 => /lib/libdl.so.2 (0x00c0e000)
       libstdc++.so.5 => /usr/lib/libstdc++.so.5 (0x00eac000)
       libsc_ex.so => /opt/oracle/Middleware/product/fmw/Oracle_ECM1/oit/linux/lib/contentaccess/libsc_ex.so (0x00aa0000)
       libsc_ch.so => /opt/oracle/Middleware/product/fmw/Oracle_ECM1/oit/linux/lib/contentaccess/libsc_ch.so (0x007a7000)
       libsc_da.so => /opt/oracle/Middleware/product/fmw/Oracle_ECM1/oit/linux/lib/contentaccess/libsc_da.so (0x001ce000)
       libsc_du.so => /opt/oracle/Middleware/product/fmw/Oracle_ECM1/oit/linux/lib/contentaccess/libsc_du.so (0x004c6000)
       libsc_fa.so => /opt/oracle/Middleware/product/fmw/Oracle_ECM1/oit/linux/lib/contentaccess/libsc_fa.so (0x0092d000)
       libsc_ut.so => /opt/oracle/Middleware/product/fmw/Oracle_ECM1/oit/linux/lib/contentaccess/libsc_ut.so (0x00b3e000)
       libsc_fi.so => /opt/oracle/Middleware/product/fmw/Oracle_ECM1/oit/linux/lib/contentaccess/libsc_fi.so (0x0021b000)
       libwv_core.so => /opt/oracle/Middleware/product/fmw/Oracle_ECM1/oit/linux/lib/contentaccess/libwv_core.so (0x00f65000)
       libsc_em.so => /opt/oracle/Middleware/product/fmw/Oracle_ECM1/oit/linux/lib/contentaccess/libsc_em.so (0x006e5000)
       libm.so.6 => /lib/libm.so.6 (0x00547000)
       libgcc_s.so.1 => /lib/libgcc_s.so.1 (0x00d73000)
       libpthread.so.0 => /lib/libpthread.so.0 (0x00110000)
       libc.so.6 => /lib/libc.so.6 (0x043fc000)
       /lib/ld-linux.so.2 (0x0037b000)
       libsc_fmt.so => /opt/oracle/Middleware/product/fmw/Oracle_ECM1/oit/linux/lib/contentaccess/libsc_fmt.so (0x0012b000)
       libsc_lo.so => /opt/oracle/Middleware/product/fmw/Oracle_ECM1/oit/linux/lib/contentaccess/libsc_lo.so (0x003c9000)
       libz.so.1 => not found
       librt.so.1 => /lib/librt.so.1 (0x00e0e000)
       libsc_fut.so => /opt/oracle/Middleware/product/fmw/Oracle_ECM1/oit/linux/lib/contentaccess/libsc_fut.so (0x00139000)
       libexpatw.so => /opt/oracle/Middleware/product/fmw/Oracle_ECM1/oit/linux/lib/contentaccess/libexpatw.so (0x00aeb000)

Note the library file libz.so.1 was not found.

Changes

Cause

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