OAM-OIM Integration - Admin User Cannot Reset User Password When The Account Is Not Locked (Doc ID 1568127.1)

Last updated on MARCH 31, 2020

Applies to:

Goal

Problem Summary
---------------------------------------------------
OAM-OIM Integration - Admin User Cannot Reset User Password when the account is not locked

Problem Description
---------------------------------------------------
Admin User should be able to reset user password in OAM-OIM Integrated Setup.

Steps to recreate the problem

1. In a OAM-OIM Integrated setup, create a new user. The user will be created in LDAP too.
2. Login as the User, the user will be prompted to change the password at First Login. Change the password and login into OIM.. Login will be successfull. Logout of OIM
3. Now as an Admin User, try to reset user password. Error message displayed as --

Localized message not available. Error returned is: The password change operation failed. Entry cn=USER USER,cn=Users,dc=xxxx,dc=xxx cannot be modified because an attempt was made to remove one or more values from attribute oblockedon but this attribute is not present in the entry

Note -- If the end user locks their account by entering wrong password for 5 times, then the Admin User is able to reset the password. However the admin user is not able to reset the password if the account is not locked.
 

Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.